We have adopted a practice of inviting feedback from our customers (be it good or bad) and make a practice of continual improvement to ensure we make your stay at Raglan Sunset Motel as pleasant and enjoyable as possible.
Below is a sample of feedback we have received.
Date
Testimonial / Feedback
Management Comment
10 Jan 2012
The pleasure was all mine. I find raglan a beautiful place and your facilities catered for exactly what is needed. You can be sure to see me in the near future.
Thank you
Tina
We look forward to seeing you again soon.
10 Jan 2012
Thank you for your e-mail. We were most impressed with your motel. From the helpful attitude of the check in lady to the quality of the rooms appointments and furnishings, all good.
We would have no hesitation recommending the motel to our friends and business associates, and we will most certainly return for a break, in the near future
Sincerely
Don
Thank you Don I have passed your comments on to Justine.
9 Jan 2012
Thank you, we enjoyed our stay and found the room comfortable. The staff were always courteous and helped with our enquiries! We found the Motel very conveniently placed to see Raglan.
David
Thank you, yes being so close to the Raglan shops and restaurants is one of our main selling points.
9 Jan 2012
Our stay with you guys was awesome! Room was clean, great size and had everything we needed! Friendly staff and easy to get to raglan town center. Loved it!
Thanks Robin
We employ quite a few backpackers as cleaners and it is always a thrill for them to hear positive feedback about their work.
8 Jan 2012
Hi Thanks for that and we would like to say thanks for the stay , Raglan is a great place more than i expected and we had a great time. Take care and we will remember your place if we ever revisit or for others. Regards Les and Shari.
Thank you Les and Shari it was great to meet you both.
08 Jan 2012
Hi Andrew and Brent
I did have a good stay at the motel. The management and services were good. However I have a few suggestions to make.
1) Ensure that the doors and windows of the units are easy to open and close. The first night I was there I couldn't get the high window to close resulting in me having to endure all the noises from the courtyard and the snoring of another guest all night My door was also very hard to open and close. The office was already close for the day when I tried to close the window. However, these issues were resolved the next day. Thank you.
2) Making the ceiling soundproof to reduce thumping noises from upstairs.
3) Provide some shampoos, conditioners, body lotions and tissue papers. It doesn't cost the earth. Some guests will appreciate the gesture very much
Thank you.
Medihah
Thank you for your honest helpful feedback which has prompted us to check all doors and windows.
The soap we use in the showers is a high grade body shampoo and Hair shampoo. We moved to this a few years ago as we found that many guest simply cleaned out the rooms of consumables and the costs were creeping up.
The move to flowing soap has enabled us to keep our tariff at a sustainable level and introduce new services such as free broadband internet.
04 Jan 2012
Hi
Things that would be good in the house would be;
No ants
Access to washing machine and dryer, we realise you are worried about running out of water but you could offer the washing facilities in house for add on to cover water, most people would pay the add on.
BBQ clean and not all dirty and rusty
Steel for sharpening knives
A can opener that works
An up to date “things to do and services in area” manual and maps
Otherwise good thanks
Cheers
Daniel
Hi Daniel the house is owned by Annette and Andrew White. we have passed your comments over to them and below is their reply.
It's a shame that the extensive rain drove the Ants into the house. We appreciated your understanding in this matter.
We maintain a fumigation program and as such the house was to be treated mid January. We have organised this immediately.
I have now provided the house with a new set of Wiltshire knives a can opener and we are in the process of obtaining more info from the local Isite.
03 Jan 2012
Dear Andrew and Brent, first of all, we wish you a happy new year coming back at home, we want to tell you that we have really enjoyed staying in your hotel during last christmas week-end. indeed we have greatly appreciated the saturday bbq that you've offered to your guests, all our family has spent there an outstanding chrismas time in raglan congratulations for the high level of equipments of your hotel thanks again sincerely yours bertrand
Thank You Bertrand I hope you enjoyed the rest of your holiday
